Operators who moved the numbers.

Vendr · Twenty-thousand parcels a month

The challenge

Vendr was running three separate courier integrations — one regional, one international, one for high-value. Each had its own support inbox, its own SLA fine print, and its own way of saying “the package is in transit” for a week before admitting it was lost.

What changed

Vendr moved every shipment to USPS-S over six weeks. One booking flow, one custody chain, one phone number when something needs attention. Their ops team reclaimed roughly six hours a week from chasing carrier updates, and customer support tickets about delivery dropped by more than two-thirds in the first quarter.

Maya Aldrin, VP Operations:“We move twenty thousand parcels a month with USPS-S. They don’t lose packages, they don’t pad delivery windows, and our customers stopped calling to ask where their orders are.”

Flexport · Cross-border freight, customs included

The challenge

Flexport’s in-house ETA model held within two hours on a good day and four on a bad one. Cross-border shipments routinely sat at customs waiting for paperwork. Their freight ops team was on the phone more than they were operating.

What changed

Flexport replaced their internal ETA pipeline with USPS-S’s per-lane predictive ETA. Cross-border freight now flows through USPS-S customs brokers, so paperwork is filed before the truck arrives at the border. ETAs hold within thirty minutes on most lanes; the freight ops team stopped scheduling around delays — because there aren’t any.

Daniel Okafor, Head of Logistics:“USPS-S handles our cross-border freight through customs without us sitting on the phone. ETAs hold within thirty minutes. We’ve stopped scheduling around their delays — because there aren’t any.”

Ramp · Hardware to forty countries

The challenge

Ramp ships swag, hardware, and signed contracts to a distributed team in more than forty countries. The previous courier required four follow-up emails per international shipment, and at least one a quarter would land in a customs queue with the wrong paperwork.

What changed

Ramp moved its full international flow to USPS-S. The first hundred shipments cleared customs without intervention. The People Ops team now books from a single internal tool, sees live tracking on every parcel, and gets a doorstep-confirmed photo for every laptop they ship.

Sara Kim, Ops Lead:“We ship hardware, swag, and signed contracts to employees in forty countries. USPS-S is the only courier we trust to land a package without four follow-up emails.”

And many more

We move cargo for retailers, marketplaces, hardware companies, professional services firms, and individual senders who care about who’s handling their parcels. Most of them you’ve heard of. A few prefer not to have their logos on a marketing page — fair enough.