1. Who’s agreeing to what
These terms govern your use of USPS-S services — booking shipments, the dashboard, the public tracking page, and our APIs (where applicable). By booking a shipment you accept these terms on behalf of yourself or the entity you represent.
2. What we agree to do
- Pick up your cargo within the booked window
- Maintain unbroken custody from pickup to delivery
- Provide live tracking visible to you and your recipient
- Insure every shipment up to its declared value
- Handle customs paperwork on international lanes
- Respond to support inquiries within four hours, every day
3. What you agree to do
- Provide accurate sender, recipient, and contents information
- Not ship items prohibited by law or by our restricted list (firearms, uninsured high-value cash, live animals without prior approval)
- Pay invoices within thirty days of issue
- Notify us immediately of suspected loss or damage
4. Pricing and payment
Quoted prices are valid for thirty days unless otherwise stated. Volume discounts kick in past fifty shipments per month, applied automatically on the next invoice. We accept wire transfer, card, and SEPA direct debit for EU customers. Late payments accrue interest at the legal maximum in the origin jurisdiction.
5. Delivery promises and credits
When we miss a published delivery window and the delay is on us, we credit the full shipping cost to your account automatically — no claim form. “On us” excludes weather events, customs holds caused by missing or incorrect declarations, and recipient unavailability.
6. Loss and damage
Every shipment is insured up to its declared value at no extra cost. For higher-value cargo, additional cover is available at booking. Claims are filed by emailing info@usps-s.com with the tracking code and a description of what happened. Most claims resolve in under forty-eight hours.
7. Restricted and prohibited items
You may not ship: firearms, ammunition, live animals (without prior arrangement), perishables (without prior cold-chain arrangement), cash or bearer instruments, narcotics, items prohibited by destination customs, or anything else that would put our crew, equipment, or other shipments at risk. If we discover a prohibited item in transit we may dispose of it lawfully and bill you for the cost.
8. Liability cap
Our total liability for any single shipment is capped at the declared value plus shipping cost, except where additional insurance was purchased. We’re not liable for indirect or consequential damages (lost sales, lost contracts, brand damage) — bring those concerns to our ops team in advance and we’ll discuss bespoke coverage.
9. Termination
You can close your account at any time. We can terminate accounts that repeatedly ship prohibited items, engage in fraud, or fail to pay. In either case we honour cargo already in our custody until it’s delivered or returned.
10. Disputes
We try to resolve disputes through info@usps-s.com first — most are misunderstandings that an ops lead can fix in an afternoon. Failing that, disputes go to binding arbitration in the jurisdiction of the shipment’s origin hub, governed by local law.
11. Changes
When these terms change materially, we email everyone with an active account thirty days in advance. Continued use after the effective date counts as acceptance. The full revision history is available on request.